管事部主管 Stewarding Supervisor

岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Provide good service, knowledge of facilities etc
拥有良好服务意识及厨房设备基本知识等
6.Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神，保持专业级友好的态度
7.In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求
8.During the shift, oversees the preparation of kitchen equipment for use
在当班期间管理厨房设备使用前的准备工作
9.Supervises the receiving and storage of kitchen goods
负责接收和存储厨房物品的管理工作
10.Supervises the cleaning and storage of kitchen equipment
监督厨房设备的清洁和存放
11.Supervises the cleaning of the premises
监督厨房的清洁工作
12.Engages in and supervises the cleaning of kitchen and equipment
参与监督清洁厨房和设备的工作
13.Maintains high levels of personal hygiene for self and enforces hygiene standards for team
保持高度的个人卫生并在小组中执行卫生标准
14.Making sure the cleanness level is compliant with the brand standard guidelines
确保清洁标准符合酒店品牌标准
15.Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage
确保给与部门员工关于卫生，设备操作及化学品的使用相关的培训
16.Supervises dish room shift operations and ensures compliance with all food and beverage policies, standard and procedures
监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致
17.Manages all equipment, china, glass and silver and ensures adequate clean supplies of each
管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商
18.Knows and enforces proper cleaning routines for service ware, equipment, floors, etc
熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行
19.Supervises all functions of the Stewarding operation to achieve the optimum departmental costs
监督管事部的各项职责，使部门成本控制到最低
20.Establishes and maintains effective employee and inter-departmental working relationships
与员工和酒店其它部门建立并保持积极的工作关系
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in verbal Mandarin
出色的普通话能力
Knowledge of food handling and sanitation standards
具备处理食物和环境卫生标准的知识
Knowledge of Basic sanitation controls and purpose and use of cleaning supplies
具备基本卫生设备控制和使用清洁设备
Understanding of use and maintenance of kitchen dish room equipment
理解如何使用厨房，盘碟设备
Experience in warehouse management
有仓库管理经验
2 years of experience in the same position of similar field
2年的相关工作经验
Ability to use standard software applications and hotel system
能够使用标准应用软件和酒店操作系统
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Strong associates relation skills
良好的调节员工关系能力
Enthusiastic 热情
Organized 有条理
Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。