宾客体验主任 Guest Experience Officer

岗位职责:
Delight Guest和悦宾客
1.Plan and coordinate to ensure friendly and efficient service to guests.
进行相关计划和协调工作，以确保向客人提供友好和高效的服务。
2.Plan and coordinate all promotional activities for guests.
计划和协调所有针对客户的促销活动。
3.Coordinate and supervise all activities for guests.
协调和监督对客人开展的所有活动。
4.Assist guests to check in and check out.
协助客人办理入住和退房手续。
5.Greet guests upon arrival and departure.
在客人抵店离店时进行迎送。
6.Responsible for guest relations desk.
负责客户关系台的工作。
7.Assist all departments to meet guest needs.
协助所有部门满足客人的各种需求。
8.If necessary, may participate in some related hospitality activities.
如有必要，可参加一些相关招待活动。
9.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.
遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。
10.Comply with the hotel's financial, service, safety, learning and development requirements.
遵守酒店财务、服务、安全、学习与发展的要求。
11.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
12.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
13.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
14.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
任职资格:
Good health 身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Well presence 形象气质佳
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
College degree or above
大专及以上学历
Self-starter. 主动
Team-builder. 团队精神
Goals oriented. 目标明确
Tactful and sensitive to guests needs. 能体察客人需要
Positive role model. 以身作则
Ability fast learning 学习能力强