学习与发展副经理/主管

入职培训
l Hotel Orientation/Induction
酒店入职培训 / 介绍。
l Conducts monthly orientation for new hire.
为新员工进行月度培训。
l Introduces Cares training programs and othercore service skills and knowledge trainings.
介绍关怀培训计划和其他核心服务技能和知识培训。
l Ensures that Department Heads prepare a properInduction Program for new employees.
确保部门主管为新员工准备适当的入职培训计划。
l Evaluates effectiveness of Orientation/Induction program and provide recommendation for improvement
评估入职培训的有效性，并提出改进建议。
培训需求分析
l Assesses training needs based on GuestSatisfaction Index report, Performance Management Process reviews, employeefeedback, guest comments, business result, observation, among others.
根据客户满意度指数报告、绩效管理过程回顾、员工反馈、客户意见、业务结果、观察等评估培训需求。
l Communicates training needs analysis resultsto General Manager/ Assistant Director of Human Resource and concerneddivision/ department heads.
与总经理/人力资源副总监及相关部门/部门负责人沟通培训需求分析结果。
培训计划与管理
l Develops annual training plan for generalskills, knowledge, languages, and areas for improvement based on the result oftraining need analysis and revise when needed.
根据培训需求分析的结果制定年度培训计划，包括一般技能、知识、语言和需要改进的领域。
l Develops internal programs and prepareTrainer’s Kits (Instructor Guide, Participant’s Workbook) as needed.
根据需要制定内部计划并准备培训师工具包(指导手册，学员手册)。
l Prepares Monthly Training Calendar based onTraining Forecasts submitted by departments, and determines both internal andexternal teaching resources.
根据部门提交的培训预测，制定月度培训计划，并确定内部和外部的教学资源。
l Obtains structured feedback fromparticipants of major training programs, especially generic trainings.
获得主要培训项目参与者的结构化反馈，特别是一般性培训。
预算
l Monitors training expense within budget.
在预算范围内监控培训费用。
l Prepares monthly training expense report andforecast.
准备月度培训费用报告和预测。
l Accrues monthly training expense and amountspent year to date.
汇总每月的培训费用和全年的培训费用
外部培训
l Reviews external training request.
审核外部培训要求。
l Coordinates with external training in theimplementing and conducting of training courses necessary for our employees.
协调外部培训机构对员工进行必要的培训。
会议
l Attends daily and weekly meetings tocommunicate Training information, schedules, concerns, issues and otherTraining-related matters.
参加每日和每周的培训会议，以沟通培训信息、时间表、关注事项、问题和其他培训相关事宜。
l Monthly department trainer’s meeting.
月度部门培训师会议。
l Conducts MI Cares and Strategic Planfollow-up meetings/trainings.
进行MI关怀和战略计划的后续会议/培训。
部门的培训
l Attends Effective Training Skills workshop.
参加有效的培训技能研讨会。
l Ensures the cascading of Effective TrainingSkills especially for identified Departmental Trainers.
确保有效的培训技能，特别是对已确定的部门培训师
l Assists in identifying training needs foreach department.
协助确定各部门的培训需求。
l Reviews monthly departmental training plan.
审核部门月度培训计划。
l Regularly monitors departmental trainingactivity progress.
定期监督部门培训活动的进展情况。
l Monthly training coordinators meeting todiscuss issues and concerns.
每月培训协调员会议，讨论问题和关切。
工作描述
l Together with Division/Department heads,reviews and updates all job descriptions in the Hotel, ensuring these reflectthe real nature of the job at any given time.
与部门/部门主管一起，回顾和更新酒店的所有工作描述，确保这些描述在任何给定的时间反映工作的真实性质。
沟通
l Maintains effective internal communicationwith Department Heads
与部门主管保持有效的内部沟通
l Assists in fostering beneficialcommunication and network with relevant external agencies and organizations.
协助促进与相关外部机构和组织的有益沟通和网络。
一般行政
l Assists the ADHR in administering HRpolicies and procedures, as well as in coaching, implementation, review,recording and communications related to all HR procedures, programs andactivities.
协助人力资源副总监执行人力资源政策和程序，以及指导、执行、回顾、记录和沟通所有人力资源程序、
l Assists in providing guidance/advice to allmanagement staff in the application of local policies and procedures and inhandling human resources.
协助向所有管理人员提供指导/建议，以应用当地的政策和程序，并处理人力资源。
l Assists the ADHR in reviewing the HR manualto ensure all policies and procedures are updated and applicable to currentoperations.
协助人力资源副总监审核人力资源手册，确保所有政策和程序更新并适用于当前业务。
l Sets up Individual Training Records of staffin the Landa system and ensures this is updated quarterly.
建立员工个人培训记录，并确保每季度更新。
其他职责
l STAFF WELFARE: Assists in maintaining andenhancing staff welfare to ensure high staff morale.
员工福利:协助维护和提高员工福利，以确保员工士气高涨。
l STAFF MOTIVATION: Assists in developing and implementingstaff motivation and participation programs for the hotel.
员工激励:协助制定和实施员工激励和参与计划。
l STAFF DISCIPLINE: Ensures that staff adheresto the rules and regulations of the Hotel by.
员工纪律:确保员工遵守酒店的规章制度。
l LOST AND FOUND: Ensures that all staff isaware of Lost and Found procedures at all times.
失物招领:确保所有员工始终了解失物招领程序。
l EMERGENCY RESPONSE: Possesses full knowledgeof emergency procedures, and ensures all staff is aware of emergency proceduresat all times.
紧急反应:掌握紧急程序的全部知识，并确保所有员工在任何时候都了解紧急程序。
l Performs such other functions as may bedelegated by management from time to time.
履行管理层不时授予的其他职能。
l Follow all company policies and procedures.
遵守所有公司政策和程序。