前台接待 Host

§ 遵循品牌承诺并始终提供优异的对客服务。
Deliversthe brand promise and provide exceptional guest service at all times.
§ 适时的为其他部门员工提供同样优质的服务。
Providesexcellent service to internal customers as appropriate.
§ 熟悉掌握酒店的产品知识及服务标准。
Befamiliar with the hotel’s products and services and policies.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
§ 保持与顾客和同事的良好合作关系。
Maintainspositive guest and colleague interactions with good working relationships.
§ 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.
§ 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensuresthat guest history records are accurately maintained and all repeat guests arepre-registered.