Hostess西餐厅咨客

1、Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
2、Ensure the restaurant is ready to receive guests prior to opening and that both wait talent and tables are ready in line with opening standards.
3、开餐前确保餐厅人才和摆台已作好接待客人的准备。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
根据酒店规定制服穿带整洁，仪容仪表达到要求。
4、Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
引领客人到他们首选的位置或预订的位置，同时根据餐厅标准安排客人入座。
5、Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
注意留意观察客人，尽力解决客人的投诉，及时向上级汇报所有事情经过。
6、Maintain detailed knowledge of menu, including daily specials.
7、Maintain current information on all general activities of the hotel.
了解酒店最新活动的相关知识。
8、Attends to guest complaints, requests or inquiries regarding beverage and services.
关注客人关于饮料和服务的投诉，请求或询问。
9、Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Manager.
保留合理的销售记录，在合适的记录本上记录客人投诉、解决办法及所涉及人员或设备，并与经理讨论。