Concierge Supervisor礼宾主管

1、Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.
协助首席礼宾司管理礼宾部所有运营任务以及与之相关的委派与跟进。
2、Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
3、Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。
4、Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
保持礼宾台、礼宾设备和储藏间的卫生，对所有礼宾部运营设备的维护保养负责。
5、Maintaining a good customer relationship. Responsible for the provision of friendly and efficient service to all guests.
与客人保持良好的关系。负责提供给客人友善、有效的服务。
6、Make an example to provide guidance and motivation to the Concierge Team. Maintain and communicates on a daily basis with the Concierge Team.
以身作则来指引并激励礼宾部团队，保持与团队实时的沟通。
7、Ensure the Concierge team members with proper grooming within Hotel standard in daily operation.
确保礼宾部每日当班人才的仪容仪表符合酒店标准。
8、Implement with high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
参与执行部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
9、Management of work safety and guest information data safety.
保证工作安全和客人信息安全。