Front Desk Agent前台接待员

1、Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
2、Provide the personalize the guest arrival/departure experience
为客人提供个性化的到店及离店体验。
3、Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
4、Accuracy in link of reservations requirement to room allocation/guest needs
根据预订信息准确地为客人安排房间及满足合理需求。
5、Ensure cleanliness and appearance of lobby and related areas.
保持大堂及相关区域的清洁和外观符合品牌标准。
6、Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告
7、Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉和掌握财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。
8、Efficiency of check in/check out process, accuracy in retrieval of guest data and billing
保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。
9、Ensures high standards of personal presentation & grooming.
始终维持高标准的个人形象和仪容仪表。