送餐主管 Room Service Supervisor

l
Insure deliver Food and Beverage service of high standard and in accordance with
departmental standards and procedures确保依照部门标准和程序去执行高标准的餐饮服务
l Communicates to supervisor
any difficulties, guest comments and other relevant information 有关客人意见和其它相关困难时，与你的当值主管进行沟通。
l Establishes and maintains effective employee working
relationships建立和维持有生气的同事工作关系
l Attends and participates in daily briefings and other
meetings as scheduled按照预定出席和参与日常简报和其它会议
l Attends and participates in training sessions as
scheduled按照预定出席和参与培训课程
l Checked prepares for service by ensuring:检查 确保服务的准备
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Grooming
is impeccable and in accordance with ICHG personal presentation standards 依照ICHG个人仪容标准仪表没有缺点
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Outlet
equipment is clean部门设备是干净的
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Equipment
is sorted and stored设备是分类存放好的
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Glassware
is polished 玻璃器皿是擦亮的
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Flatware
is polished 银器是擦亮的
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China
is clean 瓷器是干净的
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Waiter
stations are prepared服务员岗位是准备好的
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Cutlery
is placed for buffet and table service餐具放在提供自助餐和服务的位置
n
Tables
are set桌子是摆好的
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Reservations
are read and familiarized知道和熟悉预定
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Requirements
for special occasions are ready特别场合的要求是准备好的
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Music
is on音乐是打开的
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Lighting
is on灯光是打开的
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Outlet
is ready for service and guest comfort部门是准备好提供舒适的服务给客人
l Checked carries out effective service by ensuring: 检查确保完成有效的服务
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Guests
are greeted and seated问候客人和带领客人就座
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Daily
specials are explained and upsold推销和说明每天精选
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Food
orders are processed accurately食品下单程序是正确的
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Trays
and tray jacks are effectively used习惯使用托盘和夹子
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Food
orders are taken quickly出餐是快速的
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Payment
methods are handled accurately 结帐方法是正确有把握的
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Working
areas are cleaned and re-set quickly工作范围是清洁的和补充物品迅速
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Bar
is clean酒吧是清洁的
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Used
ashtrays are regularly cleaned烟灰缸是清洁的
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Guests
are conversed with in relation to the food and beverage products与客人的谈话涉及餐饮部产品
l Checked carries out effective beverage service by ensuring: 检查确保完成有效的饮品服务
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Beverages
are upsold and regularly replenished, abiding by responsible alcohol service
regulations推销和补充饮料，有责任尊守酒精服务规则
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Converse
with Guests about wine, advising the types and styles of wine, taking wine
orders and serving wine和客人谈及酒，建议酒的类型和风格，下酒单和斟酒
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Promoting
and selling cocktails to guests向客人推介和推销鸡尾酒
n
Making
and presenting cocktails制造和介绍鸡尾酒
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Coffee
and tea is served hot and in accordance with standard依照标准提供热的咖啡和茶
l Take appropriate action to resolve guest complaints适当地解决客人的投诉
l Insure food and beverage stock is stored in relation to hotel
procedures遵从酒店程序进行库存储备
l Performs related duties and special projects as assigned完成相关职责和分派的特别任务
l Arrange waiter and waitress on
post as assigned按照指派分配服务员的位置
l Communicates with kitchen chef to achieve the work frequently经常地与厨师沟通以便完成工作