· In
the absence of a Manager, conducts shift briefings to ensure hotel activities
and operational requirements are known 当经理不在的时候,主持当日简短的会议确保饭店各项活动和运作要求传达下去
· Endeavour
to resolve all complaints during shift and logs all complaints in log book for
further follow up当班期间尽力解决好所有的投诉并记录以便以后跟进
· Supervise
cash handling and banking procedures监督出纳人员的工作程序
· Prepare
daily banking and cash flow reports准备当日出纳流程报告
· Establish
and instruct staff in cash security procedures建立和指导员工的出纳安全程序
· Deal
with irregular payments处理非正常的结帐方式
· Supervise
the maintenance of service equipment检查服务设备的保养
· Monitor
standards of guest facilities and services监督客用设施和对客服务的标准
· Control
stock and monitor security procedures控制库存和监督安全程序
· Assist
with menu and wine list creation协助菜单和酒单的推出
· Supervise
functions监督部门的活动
· Supervise
outlet service监督服务
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