预定员/主管

Have a deep understanding of room locations, room types, room rates, discounts, amenities and their operating hours, as well as special promotions.
深入了解客房位置、房型、房价、折扣、设施及其营业时间，以及特殊促销活动等信息。
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Efficiently and politely answer phones and emails, addressing customer reservation requests.
以高效、礼貌的态度接听电话和回复邮件，处理客户的预订请求。
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Handle room reservations, collect customer information, and ensure all reservation details are properly addressed.
处理客房预订，收集客户信息，并确保所有预订细节得到妥善处理。
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Offer customers relevant details about property services, activities, and local attractions.
向客户提供物业内服务、活动和当地观光景点的相关信息。
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Manage reservation cancellations, modifications, and other requests.
处理预订的取消、修改等需求
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Thoroughly check the accuracy of all reservations before guest arrival.
客人抵达前，全面检查所有预订的准确性。
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Maximize occupancy and revenue, ensuring optimal room availability.
入住率和收入收益最大化，并确保房态处于最优状态。
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Promptly update and archive various reservation reports.
及时更新并存档各类预订报表。
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Efficiently handle customer requests, inquiries and complaints, reporting to superiors if necessary.
高效处理客户要求、询问和投诉, 必要时向上级汇报。
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Adhere to Ascott's policies, procedures and standards.
确保遵守雅诗阁及相关的政策、程序和标准。