Stewarding & Hygiene Manager 管事兼卫生经理

· Contributesto guest satisfaction and safety by respecting hygiene standards and procedures.
通过尊重卫生标准和程序来提高客人的满意度和安全性。
· Cleans andmaintains crockery, equipment and the kitchens.
清洗和维护保养厨房设备。
· Ensureseverything is tidy during the washing process and in storage.
确保在洗涤和储存过程中保持厨房整洁。
Primary Responsibilities主要职责
Professional Techniques /Production
专业技能/产品
· Manages theinventory of washing-up products and lets the Stewarding Manager know when stocks are expected to run out.
管理库存的洗涤产品，当产品快要用尽的时候及时报告给上级领导。
· Organizesthe washing-up area and tidies crockery and equipment in the storage area toavoid breakages.
规划好清洗区域，整理厨房设备防止损坏。
· Helpsmanage stocks of crockery and appliances, by informing his/her superior of anyabnormal losses or breakages.
帮助管理库存的瓷器和设备,如有任何非正常损失或损坏及时通知直属上级。
· Respectsrecommended doses of cleaning products, thereby helping keep costs undercontrol.
按照清洁剂推荐使用剂量来使用，以帮助控制成本。
· Ensures that the workplace remains clean and tidy, and the safety ofconsumable goods by always respecting HACCP regulations.
确保工作场所保持清洁和安全,遵守HACCP法规。
· Respects the instructions and safety guidelines for the equipment used.
使用厨房设备必须遵照说明及安全指南。
· Applies the hotel's security regulations (in case of fire etc).
适用于酒店的安全条例(以防火灾等)。
· Respectsthe hotel's commitments to the "Environment Charter" (saving energy,recycling, sorting waste etc).
遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。
Administration
行政
· Overseesthe preparation and update of individual Departmental Operations Manuals.
监督各个部门操作指南的准备和更新。
· Conductsregular divisional communications meetings and ensure that departmental briefingsand meetings are effective and conducted as necessary.
组织部门每日例会，确保部门每日的例会的效率和必要性。
· Providesthe Materials Department with detailed Product and Purchase Specifications foritems used in the outlet.　
向采购部提供各个厨房所需的购物清单。
CustomerService
宾客服务
· Ensuresthat all talents deliver the brand promise and provide exceptional guestservice at all times.　
保证所有的人才时刻提供客人所期望的，并且符合我们酒店承诺的服务。
· Ensuresthat talents also provide excellent service to internal customers in otherdepartments as appropriate.　
保证所有的人才对我们酒店其他部门的人才同样提供高品质的服务。
· Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
以礼貌高效的服务处理来自酒店外部和内部客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
· Maintains positiveguest and colleague interactions with good working relationships.
与同事保证良好的关系。
· Spends timein the Operation (during peak periods) to ensure that it is managed well by therespective Stewarding talents and functions to the fullest expectations.
高峰期间应该在工作现场，保证工作的正常运行。
Financial 
财务
· Maximizes talentproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests.
利用工作轮换，通过多样的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。
· Focus onthe need to prudently manage utility/payroll costs within acceptable guidelinesensuring optimum deployment and energy efficiency of all equipment.
根据指导手册谨慎安排人才的薪资，并且尽量高效的使用设备以节约成本。
· Ensuresthat breakages are administered so as to provide constant feedback to theoperation as a tool to reduce breakages and losses.
确保对破损进行高效管理，向运作部门不断的提供反馈，作为降低破损的途径。
· Strictlyadheres to the established operating expenses and ensures that all costs arecontrolled.
确保所有成本被控制运营预算内。
· Participatesin the formulation of Annual Operating Budget in determining projected operating expenses, operating equipment andFF&E requirements in line withthe compilation of the Annual Business Plan.
协助制定年度运营预算，确定预期的运营费用、运营设备及固定资产需求，以配合年度业务计划的完成。
· Assists in the inventory management and ongoing maintenance of hoteloperating equipment and other assets.
及时发出维修、保养申请，确保餐厅设备得到妥善的保养和维修。
· Managescosts proactively based on key performance indicators, works with therespective Heads of Department as appropriate.　
根据关键绩效指标，控制成本，有需要的时候让部门主管参与其中。
· Ensures newtechnology and equipment are embraced, improving productivity whilst takingwork out of the system.
采用新的技术和设备，提高工作效率。　
Operational
营运
· Ensuresthat minimum brand standards have been implemented.
全面落实酒店餐饮部的各项标准。
· Responds tothe results of the Consumer Audit and ensures that the relevant changes areimplemented.
积极响应客人的合理建议，并尽快改善。
· Worksclosely with other Food and Beverage Managers in a supportive and flexiblemanner, focusing on the overall success of the hotel and the satisfaction ofhotel guests.
团队协作，主动灵活待客，顾客至上，酒店的大局为重。
· Ensuresthat Stewarding talents work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
保证管事部的人才始终会以主动灵活的工作方式与其他部门的人才共事。时刻铭记我们的工作理念是“我们群策群力”。
· Arehands-on and present at all times in the Operation, especially during busy periods.
工作中以身作则，尤其是在高峰时间，更应该亲力亲为。
· Strictlycontrols inventories and par stocks in the operation for all operatingequipment, Food and Beverage, FF&E items and to ensure that the outlet isadequately equipped.
严格控制库存，和固定设施的使用。并且确保所有的厨房都设施完善。
· Assists toconduct monthly inventory checks on all operating equipment and supplies.
协助对所有的设施和供应商进行每月检查。
· Controlsthe requisitioning, storage and careful use of all operating equipment andsupplies.
管理物资申请、库存，定期检查仪器的操作情况。
· Assists toconduct daily pre-shift briefings to talents on preparation, service andF&B events.
组织每日的例会，沟通酒店的最新信息和宴会预定信息。
· Liaiseswith the Food and Beverage Department and Culinary Department on dailyoperations and quality control.
在每日运营和质量控制上，与餐饮部和厨务部保持良好的沟通。
· Ensuresthat each outlet is supplied with clean and dry operating equipment.
保证每个厨房仪器的清洁。
· Ensuresthat the food production areas are supplied with clean and dry kitchenutensils.
保证为所有食品生产部门提供洁净和干燥的厨房用具。
· Supervisesnight cleaning contractors in kitchen and back-of-house food and beverageareas.
监督夜间厨房清洁工作和餐饮部的后区区域。　
· Ensuresthat back-of-house cleaning schedules and garbage runs are strictly adhered toand areas are cleaned according to established standards.　
确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。
· Ensuresthat the back-of-house areas are kept clean and organized.
保证后区的干净整洁。
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· Coordinateswith the Executive Chef and outlet managers/ banquet manager for equipmentrequirement and cleaning schedules.
关于设备需求和清洁计划，协调行政总厨和部门经理、宴会经理。
· Coordinateswith the engineering department regarding preventive maintenance and repair ofequipment.
协调工程部对于设备的定期检修和修理。