宾客管家（前台）

Primary Responsibilities 主要职责
1.Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行领先质量保证标准。
2.Implement up-selling and ALL-Accor Live Limitless member enrollment, to maximize room revenue & guest loyalty.
执行前台升卖和雅高心悦界会员招募计划，尽可能最大化收益和客人忠实度。
3.Honesty is a work basis, ensure implement on work with honesty all times.以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
4.Detailed hotel product knowledge, up-to- date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
6.Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
7.Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的准确性。
8.Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
9.Performs special duties as required by the superior.
执行上级分配的特殊职责。
10.Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any
relevant feedback from wither customers or other departments.
保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。