宾客关系主任/接待员 Guest Relations Officer/Agent

1. Performs check in, check out and room change procedures and ensuresall data are entered completely into the hotel systems in accordance withreservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
2. Maintains cashier float and ensures accurate daily report of allmoney received
保持库存现金限额并保证每日对所收现金进行准确报告。
3. Cashes hotel guest’s personal and travelers checks and assists withcurrency exchange
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
4. Keeps abreast of all modifications to accounting policies andprocedures
随时留意会计政策和工作程序的变化 。
5. Responsible and attends to guest’s request of using the service ofsafety box at all times
随时负责回应客人关于使用保险箱服务的要求。
6. Knowledgeable of all special promotion procedures, for programs suchas; Seasonal Packages, Frequent Flyers Programs, and also IntercontinentalHotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
7. Attends to guest’s complaints, inquiries and requests, refereesproblems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。