Trainee - Housekeeping 客房文员实习生(实习)

确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
发扬“群策群力”的精神，与其他部门在工作中相互支持、灵活变通。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
确保从宾客服务中心接到的客人要求能够被迅速处理并满足。
Ensure that all requests from “Guest Service Centre” is handled promptly and properly logged.
有礼貌地接听并处理所有电话，将内容转达给相关部门/人员，并认真做好记录。
Answer departmental and guest telephone calls. Pass on telephone messages as soon as received to department / section and persons concerned for immediate action.
负责与前台交流楼层相关客房状态。
Responsible for the communication between reception, and floor regarding room status.
当有需要时准备和打印房间状态报表。
Prepare/print room status report when required.
严格管理并记录客房楼层房卡与工作手机的发放与收回。
Strictly manage and record the distribution and recovery of room card and mobile phones on guest rooms and floors.
在接受到维修指示时准备维修记录
Prepare repair and maintenance work orders as soon as received.
及时在电脑中更新房态，确保录入的准确。
Update room status in the computer regularly. Ensure the input is correct.
将客房部的所有记录及文件妥善保存。
Record and file all materials and documents of Housekeeping Department.