Guest Service Agent 礼宾员

Your future mission 岗位职责：
· Provide the personalize the guest arrival/departure experience.
为客人提供个性化的到店及离店体验。
· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
· Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
· Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
· Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
· Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。
· Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
· Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
· Implement on daily upsell goal and member enrollment goal.
完成每日房间房间销售升级和雅高心悦会会员招募的目标。
You are 岗位要求：
· Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的本科或专科学历。
· Experience in a similar position of luxury hotel for 1 years will be preferred.
在奢华酒店内从事至少1年类似岗位的经验。
· PMS and Office software knowledge.
熟悉并掌握Opera酒店管理系统和各类办公软件。
· Skill to communicate and coordinate.
具有良好的沟通能力和协调能力。
· Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
· Good computer skill.
能熟练操作办公软件。