Your future mission 岗位职责:
· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系。
· Take action to address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Maintain a high level of product and service knowledge in order to explain and sell service sand facilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain currentHotel information to be able to provide information to guests.
了解酒店知识以提供给客人信息。
· ImplementsProcedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
You are 岗位要求:
· Good oral and written communication skills.
良好的口头及书面沟通能力。
· Min 2-year experience in similar position at international hotels.
至少2年酒店相关运做经验,具有国际连锁酒店工作经验。
· College degree or above, have education in hospitality management.
大专以上学历,酒店管理相关专业。
· Experienced in all aspects of restaurants service.
餐饮服务的各方面丰富经验。
· Must be well-presented and professionally grooming all times.
始终保持良好和专业的形象。
· Attention to detail and strong interpersonal skills.
注重细节,良好的人际交往能力。 ·
举报该职位