前台接待

Position Description岗位职责
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures.
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with
Reservation.
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Handle guests' complaints, inquiries and requests. If you are unable to offer assistance yourself, transfer the issue to your supervisor or the guest relations manager.
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管或宾客关系经理。
Prepare relevant reports to provide accurate information for other departments.
制作有关报表，为其它部门提供准确的信息。
Position requirements岗位要求
College degree or above. Candidates with experience in front desk reception at international brands will be given priority.
大专及以上学历，有国际联号前台接待工作经验者优先考虑。
In good physical and mental health, with an outgoing personality, passionate about communication, and possessing a strong sense of service and responsibility.
身心健康、性格开朗、热衷沟通，具有较强的服务意识和责任感。
Good image and temperament.
形象气质佳。