宾客服务经理 GSM

· Wellpatrol lobby, monitor all service in lobby within standard and polite way.
良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。
· Masterall emergency procedures and well handle crisis management.
掌握各种应急程序，有效进行各种危机处理。
· Managementof the guest service experience /personalization.
确保个性化服务以提升客人体验。
· Professioal to handle guest complaints and record.
专业的处理宾客投诉并记录汇报。
· Maintain the close relationship with guest and ensure the guest is satisfy consistently.
维护与客人之间亲近的关系，确保客人始终如一的满意。
· Ensureshigh standards of personal presentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。
· Ensure wherever possible that colleagues are provided with a work placefree of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。