前台主管 Front Desk Supervisor

Manage daily operations of the front desk to ensure efficient and orderly workflow.
负责前台日常运营管理，确保前台工作高效有序进行；
Supervise service quality of front desk staff, delivering professional and hospitable guest reception.
监督前台员工的服务质量，提供专业、热情的客户接待服务；
Handle guest complaints and emergencies to ensure satisfaction.
处理客户投诉及突发事件，确保客户满意度；
Coordinate communication and collaboration across departments for seamless service delivery.
协调与其他部门的沟通与合作，确保酒店服务流程顺畅；
Oversee staff scheduling and training programs to enhance team competency.
负责前台班次安排及员工培训，提升团队业务能力；
Reconcile and oversee front desk accounts and reports to ensure data accuracy.
核对并管理前台账目及报表，确保数据准确无误；
Implement other assignments delegated by hotel management.
执行酒店管理层的其他工作安排。