餐厅领班(J19224)

工作职责：
• Must know menu items as well as drink list
必须熟知所有的菜单和酒水单内容
• Must know outlet setup standards.
必须熟知餐厅的摆台标准。
• Oversee entire operation; lead by good example
协助参与餐厅主管、经理做好整个运营过程
• Handles complaints and reports to outlet Managers
向餐厅副经理和餐厅经理汇报客人投诉
• Trains new staff in all aspects of Outlet food and beverage WA service standards.
协助并参与培训员工全面餐饮知识和华尔道夫服务标准。
• Assists in set up, ensure smooth operation at all times.
协助并参与员工布置摆台，保证运营顺畅。
• Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
• Employee performs all cashier and revenue recording duties according to hotels policy & procedures.
根据酒店的制度和流程，必须掌握所有的收款和收入登记的职能。
• To ensure that policies and procedures are followed.
保证标准和规范得到执行。
• To monitor and enforce the staff’s personal grooming and hygiene standards at all times.
监督管理员工的个人仪表和卫生符合规定。
• To enforce the punctuality of the entire team.
增进团队成员的时间观念和守时。
• To create a good working atmosphere and build a team in order to increase morale and efficiency.
建立一个良好的工作氛围，增强团队的职业道德和工作效率。
• To monitor maintenance requisitions.
维护和确保餐厅所有设备状况良好运营保持追踪。
• To plan and implement a proper cleaning schedule on a daily, weekly and monthly basis.
计划和实施正确的每日，每周和每月清扫计划
• To ensure hygienic service is provided and maintain good condition of furniture and equipment.
确保卫生服务正常，所有的家具和设备状态良好。
• To perform any other duties that might be requested by the Outlet Managers.
执行餐厅经理和主管分配的其他工作
任职资格：
• Working knowledge of all aspects of Food & Beverage operations.
具备餐饮运营的所有相关知识。
• 2－3 years of relevant working experience, out of which 2 years at supervisory level.
2－3年相关工作经验，其中2 年以上餐饮领班经验。
• Be self－motivated and energetic.
积极主动，自我激励。
• Ability to lead, motivate and communicate with a team of restaurant staff.
能够领导，激励和沟通餐厅的所有员工
• Good command of written and spoken English.
良好的英语口语能力