房务中心文员

【岗位职责】
1.负责客房部物资的入库验收、分类存放与台账登记，确保账物相符；制定物资领用制度，规范领用流程，按需发放物资并做好记录，管控消耗成本，避免浪费与积压。
Be responsible for the inspection of incoming materials of the Housekeeping Department, classified storage and accounting book registration to ensure that accounts match physical goods; formulate material issuance systems, standardize the issuance process, distribute materials as needed and keep detailed records, control consumption costs, and avoid waste and backlogs.
2.礼貌且高效地处理（包括内部及外部）客人的投诉和建议，并跟进确保问题圆满解决，确保客人的满意度达到酒店的目标要求。
Handle complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements.
3.有处理突发事件的能力，能根据酒店相关标准及要求，快速处理突发事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
4.按时出勤，仪容仪表符合酒店规范，着装整齐并保持高标准的个人卫生及形象。
Be punctual for work, maintain a grooming and appearance that complies with hotel standards, dress neatly, and uphold a high level of personal hygiene and image.
5.执行健康及安全法规、政策及程序。
Implement health and safety regulations, policies and procedures.
6.执行酒店安全及紧急情况政策及程序。
Implement hotel safety and emergency policies and procedures.
7.熟悉酒店安全、急救及消防紧急情况程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
8.确保员工充分的理解并遵守员工手册内容。
Ensure that employees fully understand and comply with the contents of the employee handbook.
【岗位要求】
1.大学专科及以上学历。
College diploma or above.
2.熟练使用电脑办公软件。
Proficiency in using computer office software.
3.良好的中英文读写能力
Chinese and English reading and writing skills is good.