预订部经理 Reservation Manager

To assist Director of Revenue monitor the daily operation of Reservation and Operator Department, and conduct room control strategy. Guide and train staffs for telephone cross selling and up selling for all hotel products to maximize revenue.
协助收益总监/经理对预订部进行管理，保障日常运作和高效管理，并执行客房销售控制政策。培训督导预订员工对于酒店综合产品、以及客房升级产品的电话销售，达成酒店收益最 大化。监督和指挥所有的电话服务以达到客人满意的最 高要求。
1. Manage operation of in order to monitor occupancy, managing overbooking, waiting list, and tracking of promotional offers, denials, and rate and inventory control.
熟练运用系统控制住房率，管理超额预订，等候预订，追踪推广价的预订，拒绝的预订数量以及房价和房间数量的控制。
2. Manage and maintain System close out/opening-up dates and with the help of e-Yield, ensuring rate/yield restrictions are in place in all systems.
管理和维护系统价格开放/关闭的时间，保证价格/收入的相关限制也输入系统。
3. Maintain online price monitoring and maintenance, maintain the network price channels and sales channels stability, and ensure the orderly operation of online sales.
保持线上价格监控和维护工作，维护好网络价格和销售渠道，保证网络销售有序的运行。
4. Leading the reservations team to improve their up selling skills to improve average room rate and overall yield penetration.
带领预订团队不断提高从高端房价销售的技巧以至增加房价从而最终突破收入的记录。
5. Chairs and conducts regular departmental meetings and daily briefings.
主持开展部门定期和每日例会。
JOB QUALIFICATIONS
岗位要求
1. 2-years experience in a similar capacity
同岗位2年以上工作经验
2. Detail oriented
注重细节
3. Positive attitude/role model Initiative
态度端正/有以身作则的意识
4. Customer Service Oriented
富有服务意识