楼层主管 Floor Surpervisor

It is the mission and intent of this position that the incumbent will take full responsibility for the cleanliness of guest corridors, guest rooms are of the highest calibre and meets the established standards
这个职位的责任是全权负责客用走廊和客房的干净整洁. 确保每个部位都处在高清洁水平. 并监督自己所负责的楼层中的客房服务员并且处理客人提出的特殊要求。
1. Prepare room attendants daily work assignment.
准备客房服务员的每天工作分配表。
2. Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and/or supplies. Report any problems to the Room Attendants and follow up.
视察所有空房以及有人入住的房间, 检查清洁的标准及缺少的客用物品，有任何标准缺欠问题都告知客房服务员并跟进。
3. Ensure all departure rooms are checked and released promptly for guests check in.
确保检查所有已退房间并且尽快释放以让新的客人可以及时入住。
4. Inspect all VIP rooms ensuring that all special requests and amenities have been set up
仔细检查贵宾房,确保考虑到客人的所有特殊要求并且提供适当的客用物品。
5. Spot check Room Attendants and ensure that proper cleaning procedures and steps are taken at all times.
对客房服务员进行抽查, 并确保他们无论何时都进行正确的清洁程序和步骤。
6. Follow up on all guest requests and provide prompt service with minimum delay.
跟进所有的客人要求, 并及时提供服务, 不可稍作延误。
JOB QUALIFICATIONS
岗位要求
1. Minimum 4 years experience in housekeeping department or 2 years in supervisory levels.
至少拥有4年以上客房部工作经验或两年主管等级的工作经验
2. Well versed with Housekeeping machinery and cleaning equipment.
对客房部机电设备和清洁设备非常精通
3. Acquire supervisory skills.
拥有监督管理技巧