总机主管 Guest Service Center Supervisor

Assist the Guest Service Center Manager in supervising and directing all aspects of service, assist the Guest Service Center Manager in coordinating guest needs, special requests and requests to ensure excellent and value for money service.
协助总机经理监督和指导服务的各方面工作，协助总机经理协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。
1. Provides comprehensive concierge information to our clients, including local and regional attractions, restaurants, theatres, special events, tickets, confirmations and other effective services.
为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务
2. Develop and maintain close customer relationships to ensure the loyalty of MGM members.
发展和维持密切的客户关系以确保美高梅会员的忠诚度
3. Handle difficulties with composure and confidence; Emotionally stable and humble; Be calm, confident, reliable and willing to take risks in times of crisis
沉着自信的处理困难；情绪稳定、谦逊；在危机时冷静、自信、可靠并且愿意承担风险。
4. Continuously analyze, evaluate and improve individual performance
持续的分析、评估并改善个人的工作表现
5. Check the working environment of the department.
检查好部门工作环境。
6. Complete attendance according to class schedule on time.
根据班表按时完成考勤。
JOB QUALIFICATIONS
岗位要求
1.2 years work at Guest Service Center in a similar size hotel.
应具备在相当规模酒店2年总机工作的经验
2.College degree or above
大专及以上学历
3.Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力