预订实习生 Reservation Trainee(实习)

Under the general direction of the Reservation Manager or Supervisor and within the limits of established Hotel standards and local policies and procedures, achieve the highest possible guest satisfaction. Responsible for handling telephone inquiries, accepting reservations and the subsequent input into the computer system. To cross selling and up selling for all hotel products to maximize revenue in reservation call.
按照酒店的标准，在部门经理或主管领导下，预订所有工作 ，尽量让客人达到高的满意度。负责处理电话接听查询，接受预订并输入计算机系统。对于酒店综合产品、以及客房升级产品的电话销售，达成酒店收益更大化。
1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception.
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
2. Receives, processes, and confirms all by Hotel Sales, phone, letter, from the Internet or other booking channels reservation requirements;
接受、处理和确认所有通过销售、电话、信函、网络或其他订房渠道发来的订房需求；
3. Record special billing arrangements for groups and conventions.
准确输入团队和会议团体的特殊付款方式。
4. Maintain knowledge of special rates/ offers/ promotions.
高度熟悉所有特价/报价/推广价。
5. Demonstrate an in depth knowledge of hotel Reservation systems make sure can use proficiently.
深入了解酒店的预定系统确保能够熟练使用。
6. Complete OTA and travel guests audit every day;
每天完成OTA、旅行社客人的入住审核；
JOB QUALIFICATIONS
岗位要求
1.College degree or above
大专及以上学历
2.Good at verbal English & Mandarin
良好的普通话及英语的口语
3.Computer Skill
计算机技能