客房协调员 Housekeeping Coordinator

职位描述 Job Description
1.负责客房部电话接听、信息传递与房态跟进。
Responsible for answering calls, relaying messages and tracking room status.
2.负责部门报表制作、文件归档、采购申请及办公事务。
Prepares reports, files documents, processes purchase requisitions and handles admin work.
3.管理遗留物品、工作手机及客房钥匙，按制度盘点。
Manages lost & found, work phones and keys, conducts inventory as policy.
4.维护办公室卫生与交班本，协助经理处理日常事务。
Maintains office tidiness and log book, assists managers with daily tasks.
5.高效对接各部门，及时处理客诉与需求，保障服务顺畅。
Coordinates with departments, handles guest requests and ensures smooth service.
任职条件 Criteria：
1.1 年以上酒店客房部或对客服务相关经验优先。
Candidates with over one year of experience in hotel housekeeping or guest service are preferred.
2.熟练使用办公软件，做事细心、责任心强。
Proficient in Microsoft Office; detail-oriented and highly responsible.
3.熟悉客房部流程，英文良好优先。
Familiar with standard housekeeping procedures. Good English proficiency is a plus.