宴会领班（主管级）Team Leader - Banquet (Supervisor Level))

酒店只有两个会议室（41平和114平）和一个会议前厅区域，该职位在餐饮部管理层的支持下负责宴会厅日常运营。
The hotel has only two meeting rooms (41 sq.m. and 114 sq.m.) plus a foyer area. Supported by the F&B management team, this role oversees daily banquet operations.
职级： 4级主管级别
Job Level: Level 4 Supervisor
汇报给: 餐饮服务经理
Report to: F&B Service Manager
职位描述 Job Description
1. 统筹酒店宴会、会议活动全流程现场运营，把控摆台、服务、流程执行标准
Oversee full on-site operations of banquets and conferences, standardize table setup, service and activity procedures
2. 召开班前会分配岗位，监督员工仪容礼仪、服务规范，做好人员排班调度
Conduct pre-shift briefings for duty allocation, supervise associate grooming & etiquette and arrange manpower scheduling
3. 对接销售与客户确认宴会细节，全程跟进活动，及时处理宾客需求与投诉
Coordinate with sales and clients to confirm event details, follow up activities and resolve guest requests and complaints timely
4. 管理宴会餐具、布草、酒水物料库存，定期盘点，严控损耗与运营成本
Manage inventory of banquet tableware, linens and beverage supplies, conduct stocktaking to reduce waste and control costs
5. 培训员工宴会服务、酒会分餐、会议茶歇等标准化操作，提升团队服务能力
Train associate on standard operations including banquet service, cocktail reception and conference coffee breaks
6. 联动厨房、前厅、工程、PA 等部门，完成活动前后场地布置、收尾清洁工作
Collaborate with kitchen, front office, engineering and PA teams for venue setup and post-event clearance
任职条件 Criteria：
1. 2 年以上高端酒店宴会现场管理经验，熟悉会议、婚宴、酒会各类活动流程
Over 2 years banquet supervisory experience in international hotels, familiar with conferences, weddings and cocktail receptions
2. 具备基础英语沟通能力，擅长活动统筹、库存盘点及突发客诉现场处理
Basic oral English communication skills, good at event coordination, inventory management and on-site complaint handling
3. 拥有班组管理带教能力，能适应晚间、周末及大型宴会高强度加班
Capable of team management and training, able to work overtime during evenings, weekends and large-scale banquets