送餐服务员 Waiter/Waitress - Room Service

职位描述 Job Description
1. 严格按照酒店服务标准，完成客房餐品核对、摆盘、送餐入户服务，保证餐品品相、温度达标。
Check, plate and deliver meals to guest rooms in strict accordance with hotel service standards to ensure qualified meal appearance and temperature.
2. 遵守酒店送餐礼仪与时效规定，礼貌问候宾客、规范服务话术，完成餐品递送、摆放及餐后餐具回收工作。
Adhere to hotel delivery etiquette and time requirements, greet guests politely with standard service words, and complete meal delivery, placement and post-meal tableware recycling.
3. 耐心回应宾客用餐咨询与简单需求，妥善处理服务突发问题，及时上报宾客投诉、餐品问题等异常情况。
Patiently respond to guests' dining inquiries and simple needs, properly handle service emergencies, and timely report guest complaints, meal problems and other abnormalities.
4. 负责送餐车、餐用具的清洁消毒与摆放维护，严格遵守酒店卫生防疫标准，保持工作区域干净整洁。
Be responsible for cleaning, disinfection and maintenance of delivery carts and tableware, strictly follow hotel hygiene and epidemic prevention standards, and keep the working area tidy.
5. 服从酒店及餐饮部排班与工作安排，配合完成客房送餐配套服务及部门临时辅助工作。
Follow the scheduling and work arrangements of the hotel and catering department, and cooperate with room delivery supporting services and temporary auxiliary work.
任职条件 Criteria
1. 身体健康，无传染性疾病，能适应送餐岗位的外勤及轮班工作。
Good health, no infectious diseases, able to adapt to field work and shift work of delivery post.
2. 服务意识良好，待人礼貌热情，沟通表达清晰，具备基本职业素养。
Good service awareness, polite and enthusiastic, clear communication skills and basic professional quality.