Director of Rooms 房务总监

•Communicate management strategy and targets to department heads and line talent and lead the team to achieve the goal(s).
与各部门经理及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。
•Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.
管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
•Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
与收益管理和销售团队协作，最大化酒店入住率、收入和利润。
•Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, ENG etc., arrange Front Office Manager/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well.
每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、工程部等分享；安排前厅部经理或行政管家检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。
•Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.
进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。
•Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
•Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan.
管理和控制运营设备及物资储存数量的盘点，进行计划性采购。
•Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.
参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。
•Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。
•Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
•Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.
系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。
•Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team.
寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。
•Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery.
系统化内部沟通渠道，以确保客人需求被准确并高效地满足。
•Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.
充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。
•Sets short term and long term measurable objectives to continually improve service levels.
为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。
•To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services.
有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。
•Liaison between all sub-departments and rest of hotel effective for guest experience.
在房务部与酒店其他部门之间有效的沟通来提高宾客体验。
•Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。