前台接待Front Desk Receptionist

负责宾客入住、退房办理，完成登记、收银、押金收取等工作。 Handle guest check‑in and check‑out procedures, complete registration, cashiering and deposit collection.接待来访客人，解答咨询，提供酒店及周边相关信息。 Receive visitors, answer inquiries and provide information about the hotel and surrounding areas.接听电话，处理客房预订，做好信息登记与传递。 Answer phone calls, process room reservations and record and transmit relevant information.及时处理宾客诉求与投诉，无法解决及时上报上级。 Respond to guest requests and complaints timely, and report unsolvable issues to supervisors.做好前台台账、单据保管，做好交接班记录。 Keep front‑desk documents properly and complete shift‑handover records.遵守酒店各项制度，完成上级交办的其他工作。 Abide by hotel regulations and finish other tasks assigned by superiors.