餐厅经理 Outlet Manager

招聘岗位：经理-The
Penthouse酒吧
【工作职责】
确保所有员工遵循品牌承诺并始终提供优异的对客服务，礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。与客人建立并保持良好的客户关系。作为餐厅的营业经理和市场专员，依照凯悦国际及酒店标准确保餐厅成功运作并独立盈利。
【任职要求】
1. 具有酒水方面专业知识，精通酒吧的业务知识
2. 擅长于处理宾客关系，能有效快速的应对处理各种问题
3. 熟悉餐厅管理专业知识、市场销售知识和接待礼节礼仪
4. 具备较强的中英文对客服务沟通能力
5. 保持高标准的个人形象和仪容仪表
6. 至少两年以上同岗工作经验
【福利待遇】
月休8天/提供食宿/年假16天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励
We are looking for Outlet
Manager-The Penthouse.
【Job Responsibilities】
Ensures that all associates deliver the brand promise and
provide exceptional guest service at all times. Handles all guest and internal
customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily. Establishes
and maintain good customer relationships with customers.To function as the
Business Manager and a Marketing Specialist for the Outlet, to ensure that the
Outlet operate successfully, in accordance with the standard of the hotel and
are individually profitable. To function as the Business Manager and a
Marketing Specialist for the Outlet, to ensure that the Outlet operate
successfully, in accordance with the standard of Hyatt International and the
hotel and are individually profitable.
【Job Requirements】
1. Have professional knowledge of alcohol and is proficient in
the business knowledge of bars
2. Good at handling guest relations, able to respond effectively
and quickly to various problems
3. Familiar with Outlet management expertise, marketing
knowledge and reception etiquette
4. Strong communication skills in Chinese and English to
customers
5. Maintain high standards of personal image and grooming
6. At least two years of work experience in the same position
【Benefits】
8 days off per month / Provide associate dormitory / 16 days up
Annual leaves/ 12 free nights at Hyatt hotels per calendar year / / Monthly
associate recognition awards / Monthly Incentive