宾客关系主管Guest Relation Supervisor(J15576)

工作职责：
1. Reacts to situations to ensure quests receive prompt attention and personal recoanition throughout the hotel.
反应各种情况，确保客人在整个酒店范围内得到及时关注和个人认可。
2、Responds to guest needs and resolves related problems.
回应客人需求并解决相关问题。
3、Supervise and direct assist Reception and Reservations personally.
直接监督并指导前台接待和预订部门的工作。
4、Supports and assists Front Office personnel and all departments at peak periods.
在高峰期支持并协助前台人员及各部门工作。
5、Ensures VlPs and loyalty guests receive special attention.
确保贵宾和忠诚客人获得特别关注。
6、Assists Guest Relations in greeting, rooming, and sending off VlP quests.
协助宾客关系部进行迎宾、客房安排和送别VIP客人。
7、Fully conversant with all hotel emergency procedures.
完全熟悉酒店所有紧急程序。
8、Ensures front line staff complies with FlT marketing techniques and maximize sales.
确保一线员工遵守FIT营销技巧并最大化销售业绩
任职资格：
1、 Communication skills are utilized a significant amount of time when interacting with others.
在与他人互动时，沟通技巧被大量使用。
2、Demonstrated ability to interact with customers, employees and third parties that refiects highly on the hotel, the brand and the Company.
具备与客户、员工及第三方互动的能力，并能充分展现酒店、品牌和公司的良好形象。
3、Good writing & communication skill.
良好的写作和沟通能力。
4、Proficient in the use of Microsoft Office and Front Office System.
熟练使用Microsoft Office和前台系统。
5、Problem solving and organizational abilities.
解决问题能力和组织能力。