餐厅服务员 F&B-Service Attendant

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您认为自己是优秀的餐厅服务员吗？
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
1.Deliver Food and Beverage service of high standard and in accordance with departmental standards and
procedures，Drive the business.
按照部门的规范和程序提供高标准的餐饮服务。积极推动酒店生意。 2.Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
3.Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
4.Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
5.Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
6.Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
7.Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
8..Outlet equipment is clean
设备干净
9.Equipment is sorted and stored
设备分类且存放好
10.Glassware is polished
玻璃器皿擦亮
11.Flatware is polished
擦亮餐具
12.China is clean
清洁瓷器
13.Waiter stations are prepared
准备好服务台
14.Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
15.Reservations are read and familiarized
阅读并熟悉预订
16.Special occasions are ready
准备好特别活动
17.Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
18.Carries out effective service by ensuring:
高效的提供服务：
19.Guests are greeted and seated
迎宾并安排客人就坐
20.Daily specials are explained and upsold
说明并推销每日特价
21.Food orders are processed accurately
准确的下餐单
22.Trays and tray jacks are effectively used
有效的利用托盘和托盘架
23.Food orders are taken quickly
快速的为客人写餐单
24.Payment methods are handled accurately
确的处理付款方法
25.Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
26.Bar is clean
清洁的酒吧
27.Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
28.Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
29.Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
30.Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
31.Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving
wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
32.Promoting and selling cocktails to guests
向客人推销鸡尾酒
33.Making and presenting cocktails
调配和装饰鸡尾酒
34.Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
35.Take appropriate action to resolve guest complaints
正确处理客人的投诉。
36.Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
37.Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。