宾客关系主任 Guest Relation Officer

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您认为自己是优秀的宾客关系主任吗？
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
1.Plan and co-ordinate the provision of friendly, efficient services to guests，Drive the business .
进行相关计划和协调工作，以确保向客人提供友好和高效的服务，积极推动酒店生意
2.Inspects all VIP rooms prior to arrival and Greet VIP guests personally
在贵宾到达前对贵宾房进行检查并且亲自迎接贵宾
3.Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施
4.Assist with check-ins/check-outs for Front Desk
协助前台帮助客人办理入住和退房手续
5.Cover guest relations desk
负责客户关系台的工作
6.Assist all departments in being receptive to the needs of guests
协助所有部门满足客人的各种需求
7.Assist in any other duties when required by the Loyalty Manager
按照忠诚宾客经理的要求对其它任务进行协助
8.Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
9.IHG Rewards Club and regular guest welcome letters
向优悦会会员和常客致欢迎信
10.Solicitation of IHG Rewards Club applications
发展优悦会会员
11.Attending to special requests by guests
回应客人提出的特别要求
12.Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
13.Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
14.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
15.Prepare requisitions for amenities on a timely basis
及时准备设备使用申请