预定部经理

1. Manage allequipment of the AYS and be familiar with the system and functions.
监管部门所有设备，熟悉系统及设备功能。
2. Receives andtransfers guests’ calls to respective extensions and rooms, and offer to takeany messages if required.
正确转接电话，并在需要时，代留信息。
3. Assist and provide information for all callers,includes promoting of our hotel’s product or outlet.
提供酒店信息，包括酒店的各项促销活动。
4. Ensure checklists are done accurately.
确保工作检查表填写准确。
5. Monitor Call Accounting/TAP system or printers toensure that all phone calls are posted.
监督电话计费系统以及打印机是否正常运作，确保没有遗漏电话费。
6. Ensure all associates are confident in carrying outemergency and evacuation procedures.
确保所有员工都清楚紧急逃生程序。
7. Ensure all morning calls request are recorded properlyand programmed accurately.
确保叫醒服务都被记录并完成。
8. Ensure information on white board is up to date withoperation issues.
确保在白板上的信息都是实时的。
9. Ensure AYS office is kept neat and clean at all times.
确保办公室保持干净整洁。
10. Ensuresilence is observed at AYS area.
确保办公区域安静。
11. Ensurecontingency reports are filed during midnight shift.
确保夜班同事将备份报告归档。
12. Maintainingan updated telephone extension list.
更新电话分机表。
13. Knowall F&B services, e.g. how it’s prepared, type of food, different kind ofbeverages, and their terminology. Includes the Brand Standard.
了解所有餐饮服务知识，如食物准备过程、种类、不同的酒水饮料及专业术语。包括品牌标准。
14. Knowmicros functionality and be well verse for a prompt service.
了解点餐系统并能提供及时准确的点餐服务。
15. Ensure all recipes are up to date and usecolour photographs.
确保食谱保持更新，并使用彩色照片
16. Assistingguests with new reservations after office hours.
在预定部休息时能帮客人完成预定。
17. Ensuringall guests’ complaints and feedback are recorded in the Guest Ware.
确保所有客人的投诉及反馈都被记录在客人记录。
18. Providingassociates with the right training in order to carry out their dutieseffectively and efficiently.
提供员工进行相应培训，以保证其提供有效的服务。
19. Ensureall Standard Operating Procedure and Local Operating Procedures are adhered toand carried out.
认真贯彻基础工作程序及当地工作程序。
20. Have departmental meetings at least once a month toensure all associates are performing their job smoothly with sufficient workingtool and that everyone is treated fairly in all area and speak up wheneverthere are concerns.
每月至少开一次部门会议，确保所有员工都有充足的工作资源来完成工作，每个人都被公平对待，
并说出其疑问。