· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作,以明确酒店活动和运营要求
· Supervise front office operations during assigned shift including:
· 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Works with Superior and Human Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
其他要求
- 年龄要求:25-35岁
- 语言要求:中国普通话-精通
- 计算机能力:熟练
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