Guest Service Centre Attendant 客服中心服务员

• Process all incoming and outgoing calls accurately and courteously
• 正确并礼貌地处理所有打进和打出酒店的电话。
• Records and controls accurately wake up calls
• 准确记录并管理叫早服务。
• Pages guests in co-operation with concerned departments
• 与相关部门合作，对客人进行呼叫。
• Records all entries on traffic sheets
• 将所有条目记录到电话单上。
• Assists guests with international calls and directory queries
• 协助客人处理国际长途和号码查询。
• Calls guests by name whenever possible
• 尽量称呼客人的姓名 。
• Pages staff member when requested
• 如有需要，对工作人员进行呼叫。
• Order Room Service for guest
• 为客人进行送餐服务点单。
• Abides by principles of guest privacy
• 遵守保护客人隐私的原则
• Handles guests needs or requests and reports complaints to the Telephone Supervisor
• 满足客人的需要或请求，并向总机主管汇报投诉情况。
• Report on logbook daily
• 每日记下工作日志。