行政楼层主管 Executive Floor Supervisor

【职位描述】
1、Creating a warm and welcoming arrival for guests staying on the Executive Floor and VIP’s, ensuring an effective and efficient check-in.
为行政楼层的顾客和VIP顾客提供热情周到的接待，有效的登记入住。
2、Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.
为客人提供热情周到的服务，回答客人的问题，提供信息。
3、Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.
快速有效的退房手续，确保顾客满意的离开。
4、Leading the Executive Lounge monitoring performance, providing guidance and make decisions.
负责领导和作出决定，并管理行政楼层。
5、Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
遵循希尔顿品牌标准。
【任职要求】
1.1-2years experience in similar capacity with international chain hotels.
1-2年同级别国际连锁酒店的工作经验。
2.Excellent command of written and spoken in English and Chinese language.
良好的中英文读写能力。