Reservation Clerk 预订部文员

Position Summary 职位概述
1. To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
2. To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
3. To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
4. To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。
5.To ensure a high level of customer service is consistently maintained.
持续性地确保高水准的对客服务标准。
6.To ensure all the reservation input in system are accurate with sufficient back up for reviewing
确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
7.BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准。
8.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Required Qualifications 任职要求
1.Must be computer literate.
良好的电脑技能。
2.Will have to be organized in a logical manner.
具有良好的逻辑组织能力。