ID29823 Guest Experience Manager 宾客体验经理

1.Consistently offer professional, friendly and engaging service
2.Maintain high standards of personal appearance and grooming outlined by FHR grooming policy for all colleagues
3.Must have a professional image and personality exuding confidence and leadership skills
4.Professionally and independently handle guest issue and report the issue log accordingly
5.With the support of the Director of Experience handle all recruitment and development needs of the Guest Services Team.
6.Work in complete unison with Director of Experience, Fairmont Gold Manager and Assistant Chief Concierge to deliver the “Best in Class” arrival/departure experiences and unique service experiences for all guests during their stay.
7.Work in conjunction with Security personnel in managing a luxurious experience in our Lobby at all times.
8.Maintain ongoing training programs to ensure highest level of service consistency
9.Maintain highest level in standards for Sense of Arrival at all times for guests and Special events
10.Maintain sense of lobby presence and guest assistance at all times.  Supporting the MOD Program and being a Lobby Ambassador
 
1.持续为客人提供专业，友好，周到的服务。
2.维持高标准的个人形象和仪容仪表。
3.必须有专业形象和自信的领导力。
4.能专业独立的处理客人投诉并做好相应记录
5.在前厅部宾客体验总监按的帮助下，处理好招聘和团队发展的工作。
6.与宾客体验总监，费尔蒙金樽经理，礼宾部主管一起紧密合作，为客人传递最好的入住体验。
7.与安保部合作，共创一个奢华的大堂体验。
8.维持持续的培训计划，确保高质量的服务水平。
9.为客人提供最好的入住体验。
10.确保大堂出现率，为客人提供帮助。支持MOD计划，成为一个大堂大使。