和平大使 Peace Ambassador

Qualifications & Skills Essential:
资格和技能要求：
Passion for Guest service.对宾客服务有热情。Excellent written and verbal communication, interpersonal and leadership skills.有良好的口语及书写能力One year Front of the house working experience.需要至少一年的对客服务经验。Highly organized, results-oriented with the ability to be flexible and work well under pressure.能够在高压下调整自己Bilingual in Mandarin & English双语能力Ability to work independently and priorities responsibilities有独立工作能力To act as a cultural and historical ambassador to the hotel. Will be fully trained with Hotel/ Bund/ Shanghai history.成为文化和历史的酒店大使。并且接受相关培训。Maintain high standards of personal appearance and grooming outlined by FHR grooming policy for all colleagues. The eye-contact, smiling and positive body language are part of the standard..维持高标准的个人形象和仪容仪表。其中还包括对话时的目光接触，温和的笑容以及积极的肢体语言。To understand and strictly adhere to the rules and regulations established in the team member handbook.明白并且严格遵守员工守则上的规则。Be passionate and committed to enjoy SPMM program, to be a Service Star at hotel.理解并积极参与服务附加计划，立志做服务之星。To accept flexible work schedule necessary for uninterrupted service to our guests。Proactively engage with guests at all the time.接受灵活的工作安排来满足客人的需要。每时每刻保持和客人的积极沟通。