Executive Floor Supervisor 行政楼层主管

 Hotel and Outlets are promoted.
促销酒店和餐厅产品。
 VIP guests are met upon arrival, rooming and professionally executed.
迎接VIP客人并提供专业的房间介绍服务。
 All guest requests are executed highly professional and efficiently.
高效高质量的满足客人的需求。
 Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
为酒店客人提供各种相关服务，为客人留下难忘的愉快住店经历。
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and (KEA) standards.
为客人办理入住和离店手续，并以热情友好符合凯宾斯基服务标准的工作态度接待和处理客人入住期间的事宜。
 Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务设施。遵循已有的信用卡使用的规则和现金付款要求确认客人的付款方式。
 Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
每日与送餐服务合作，在VIP客人入住期间为客人准备鲜果拼盘并送至房间。
 For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
接待VIP客人，并护送客人至房间且提供必要协助。
 After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
办理入住手续后，向客人介绍自己并护送客人到房间，向客人解释房间和酒店的相关设施，并为客人提供相应的帮助。
 Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
按照流程处理前台的出纳账务事宜，如给客人入账，根据规则为客人换外币，结束班次之前，平帐。
 Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
与礼宾部协调行李处理工作，确保到达和离开的客人的行李安全及时送达。
 At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
为客人提供符合凯宾斯基服务标准的入住和离店办理流程。
 Have extensive knowledge and understanding of Executive lounge products, and be able to serve guests with professional skills.
对行政酒廊的产品拥有丰富的知识和了解，并能以专业的技能为客人提供餐食服务。
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
无论是通过电话还是面对面的对话，都要热情友好的回答所有客人的请求和问题，并及时采取正确的行动，或是将问题转交给相关人员处理。
 Offer personalized wake-up to the room with tea or coffee as per guest requests.
提供个性化叫醒服务，并按照客人要求在叫醒时提供茶或咖啡。
 Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
对酒店的产品及酒店新优惠政策，酒店内的活动，VIP客人抵达信息等事件有了解，并能够随时回答酒店客人的相应问题和请求。
 Keep grooming match with standard.
根据饭店及品牌标准保持个人仪容仪表。
 Conduct health regulation, safety policy.
执行健康及安全法规、政策及程序。
 Settle danger situation and inform potential danger.
采取行动排除危险情况，并及时通知危险隐患。
 Carry out all the process of safety emergency.
执行酒店安全紧急情况政策及程序。
 Ensure the back area is as clean, safe and hygiene as the front area.
保证酒店后场区域与前场区域保持同样干净、安全、卫生。
 Keep analysis, evaluate, improve self-behaviour.
不断分析、评估、改进个人工作表现。
 Comply with code of conduct.
遵守道德行为规范。
 Comply with Staff Handbook and related policies.
遵守《员工手册》的相关规定。