前台接待 Receptionist

Primary Responsibilities 主要职责
1.Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行领先质量保证标准。
2.Implement up-selling and ALL-Accor Live Limitless member enrollment, to maximize room revenue & guest loyalty.
执行前台升卖和雅高心悦界会员招募计划，以最大化收益和客人忠实度。
3.Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
4.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
6.Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
7.Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的准确性。
8.Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
9.Performs special duties as required by the superior.
执行上级分配的特殊职责。
10.Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。
11.Implement all Front Desk Policies and Procedures are adhered.
严格执行前台各项政策与程序。
12.Ensure cleanliness and appearance of lobby and related areas.
保持大堂及相关区域的清洁和外观符合品牌标准。
13.Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
执行健康与安全政策，以确保安全的工作环境；同时熟悉了解安全及紧急程序。
14.Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
15.Ensures clear communication within departments.
保持部门内的沟通顺畅。
16.Initiate action to correct a hazardous situation and notify ERT of potential dangers.
在发现安全隐患时采取行动并通知危机处置团队。
Knowledge and Experience 知识经验
1.Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的本科或专科学历。
2.Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
在知名国际酒店内从事至少一年年类似岗位的经验。
3.PMS and Office software knowledge.
熟悉并掌握Opera酒店管理系统和各类办公软件。
4.Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
5.Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力。
6.Good presentation, influencing skills.
优秀的表达、影响能力。