楼层经理 Floor Manager

Primary Responsibilities 主要职责
1· To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从饭店的全局出发并根据要求建立国际化的卫生标准。
2· Patrol and be responsible for floor and inspect ensure guestroom cleanliness up to the standard set up by the hotel.
巡逻检查楼层，确保客房的清洁
3· To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
4· To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
5· To report on adverse guest comment as and when required.
必要时向上级报告客人的意见和批评。
6· To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
7· To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。
8· Generally supervise all floor matters, ensure floor service in normal condition, and offer guests with high quality service。
系统管理楼层的一切事务，确保楼层服务正常运作，为客人提供优质的服务。
9· To check on the standard of "Turn down services".
检查夜床服务是否符合标准。
10· Make sure guest room attendant keep high standard and follow up the housekeeping sop/lsop
确保楼层服务员保持高标准，并遵循客房部的标准操作流程。
11· Check the floor pantry daily, make sure the pantry keep cleaning and organized. Make sure the guest amenities are full set up .
每日检查员工工作间，并确保工作间干净整洁，同时确保工作有足够的易耗品供客人使用。
12· To assist in the inventory of guestroom linen.
协助客房布草的盘点。
13· Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
准备主管报告，完成维护工作需求。
14· Collects and check supervisor’s reports for submission to Housekeeping office.
收集并检查客房主管工作报告，并将其提交到办公室文员处。
15· To report and follow up on repair and maintenance.
报告和跟踪维修和保养情况。
16· To report and record Lost and Damaged items in the logbook.
在记录表上报告和记录丢失和损坏的物品。
17· Record daily events in the logbook and report to assistant executive housekeeper daily.
记录日常事件，并每日向行政副管家汇报。
18· Participate in departmental leadership activities as a member of the team
作为团队一员参加部门领导的活动。
19· Maintain levels of confidentiality and discretion for guests
对客人保持一定程度的谨慎和保密。
20· Recycles where-ever possible and enforces cost saving measures to staff.
在任何可能的情况下进行资源循环利用，增强员工的成本控制意识。
21· Ensure that safe working practices are followed including emergency procedures
确保在紧急程序下进行安全操作。
22· Develop own knowledge and skills as a contributing member of the Housekeeping team
发展自己的知识和技能以成长为对客房团队有贡献的一员。
Knowledge and Experience知识与经验
1· College degree or above
大专及上学历
2· Least 3 years working experience in Housekeeping floor section
至少3年的客房楼层工作经验
3· Have good communication skill
良好的沟通技巧
4· Have similar position in international 5 star hotel
有国际5星级酒店相同的经验
5· Good interpersonal skills with ability to communicate with all levels of employees
良好的人际交往技能，能与各级员工沟通
6· Service orient to details
服务导向着眼于细节
7· Ability to work effectively and contribute in a team
能有效率的工作并对团队作出贡献
8· Good presentation and influencing skills
良好的表达能力和影响技能
9· Multicultural awareness and able to work with people from diverse cultures
多元文化意识并能与不同文化背景的人合作
10· Flexible and able to embrace and respond to change effectively
灵活并且能有效地应对变化
11· Ability to work independently and has good initiative under dynamic environment
能独立工作并且在动态环境下有很好的主动性
12· Self-motivated and energetic
有上进心和充满活力