Main Responsibilities 工作职责
1. Develops leads and handles inquiries for groups& MICE, Maximizes up-selling when possible.
发展团队及大型会议团队生意,尽可能的收益最大化。
2. Ensure that the information disseminated to the event Sales Team are continuously updated (eg. Contract, deposit, key contact info…).
确保转交宴会销售跟进细节的信息是不断更新的(例如合同、押金及主要联系人信息…)。
3. Closely monitors account revenue and business production. Adjusts strategies, procedures or account coverage as needed to achieve the planned goals.
密切监测客户的收入情况和生产经营。调整战略,程序和客户类型以实现计划目标。
4. Analyses market trends. Under the direction of the DOSM plans and implements proactive programs with Director of Sales to improve market share.
在市场销售总监的指导下,分析市场趋势,规划及执行实施方案以提高市场占有率。
5. Reviews direct competition and market changes. Ensures complete awareness by the MICE Sales Team of how to meet these changes and of competitors’ activities at all times.
回顾竞争者和市场变化,确保团队销售部完成宣传并及时调整应付变化和竞争对手的行动。
6. Develops on-going relationships with customers. Participates in relationship building visitations when necessary.
持续发展客户关系为我们稳定固定的客户。
7. Support DO C & E to prepare monthly group catering forecast and group room forecast.
协助宴会销售总监准备每月会议宴会及团队房间收入的预测。
8. Ensures effective/close communication and good working relationships within the department and with other departments.
确保本部门及其它部门有效紧密的沟通和良好的工作关系。
9. Maintains close and frequent communication with the DOSM and DOS, DOS C & E in order to maximize the hotel profit through effective yield & space management.
与市场销售总监和销售总监、宴会销售总监保持密切的沟通,通过有效的管理场地以达到最大化收益。
10. Conducts and attends meetings as required.
需要出席和组织必要的会议。
11. Maintains timely & responsive communication with clients.
确保及时给客户回应。
12. Actively participates in the development and execution of the Marketing Plan.
积极参与制定和执行销售计划。
13. Takes ownership in achieving departmental goals which contribute to the Hotel budget.
有义务和职责达到部门预算,并达到酒店预算。
14. Plans and establishes goals for department. Motivates and directs team member to achieve the department goals.
建立部门目标和计划,指导和激发员工以实现部门目标。
15. Recruits, selects, trains and motivates. Banquet Sales Team to realize their potential. Develops individuals for advancement within the Accor group.
招聘,挑选,培训和管理会议销售人员并了解他们的潜力,帮助他们在雅高集团的个人发
展。
16. Assures understanding of job responsibilities, goals, and standards of performance for MICE Sales Team; and conducts formal annual evaluations and on-going coaching and counselling.
确保团队销售部员工理解岗位职责,目标,业绩标准,并进行年度评估和进行指导。
Knowledge and Experience知识和经验
1. Excellent command of written and spoken in English and Chinese language.
良好的中英文读写能力。
2. Minimum 5 years’ experience in similar capacity with international chain hotels.
具有至少五年在国际连锁酒店的相关经验。
3. Determines overall business objectives and initiatives best suit the hotel.
具备设立最适合酒店的总体营业目标及行动方案的能力。
4. Produces and executes Catering & Event budgets and business plans.
具备制订和执行会议团队预算及经营计划的能力。
5. Effectively promotes and positions the brand and the hotel at its
desirous level.
具备高效地推广和将品牌定位在理想的水平的能力。
6. Manages and administrates the Catering Sales and Event Management department.
具备管理会议销售部的能力。
7. Assists the Director of Sales & Marketing in achieving the hotel’s business objectives and revenue goals.
具备协助市场销售总监达到酒店总体经营目标的能力。
8. Knowledge of market trends and behavior including political, economic and social issues.
掌握政治,经济和社会方面的知识及市场趋势。
9. Sound communication skills.
具有良好的沟通技巧。
10. Ability to lead, to provide guidance and to develop team member.
具有领导,指导和发展员工的能力。
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