前台接待实习生 FO Trainee(实习)

· Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity
· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
· Registers and rooms all arrivalsaccording to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge ofdepartmental standards and procedures
· 熟知部门标准工作程序。
· Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation
· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入公寓电脑系统。
· Responsible and attends toguest’s request of using the service of safety box at all times
· 随时负责回应客人关于使用保险箱服务的要求。
· Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist
· 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
· Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice
· 尽一切努力确保客人在离店时会对公寓的服务有很好的印象。
· When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival
· 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
· Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems
· 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
· Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times
· 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
· Obey the residences’ other jobarrangements.
· 服从公寓对本人的其他岗位安排。