预订文员(J12082)

工作职责：
1. Administration
• Answers calls returns e－mails and voicemails. Assists guest in booking reservations, by providing
Superior property knowledge.
• Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
• Reviews actualized rooms for potential billing errors.
• Reviews group pick up, assist in ensuring proper availability. Monitors and charges No Shows and late cancels daily.
• Reviews and audit third parties and consolidate.
• Assists management by booking transient reservations.
2. Organization / Training
• Ability to effectively deal with internal and external guests, some of which will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
• Basic math skills including the use of a calculator and excel.
• Ability to listen and effectively comprehend the English language.
• Assist with Front Desk operations as needed.
• Initiate and prepare reports as needed.
• Assist in other administrative duties as needed.
3. Communication / Relationships
• Maintain good relationship with competitors.
• Ensure regular communication meetings / weekly meetings are held within the reservations team.
• Maintain a high level of communication with major sources of business and advise the management of feed back if necessary
4. Duties and others
• Ensure all activities and traces are followed up on in a timely manner and results of such recorded.
• To assume other duties as delegated by the Reservations Manager/ Revenue Analyst
任职资格：
有良好的英语能力，能熟练使用办公软件