前台主管 Front desk Supervisor

Essential Duties and Responsibilities – （Key Activities of the role）
主要职责﹣（职务的主要工作）
• Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
维护客户信息
o Maintenance of information about local events
维护当地活动的信息
o Compile occupancy statistics
统计入住情况
o Supervise the use of he public address system
监督公共广播系统的使用
o Supervise group bookings
监督团组预订情况
o Assisting with serious complaints
协助解决严重投诉问题
• Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
o Cash handling and banking procedure
现金处理和银行业务程序
o Dealing with irregular payments
处理非法支付情况
o Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
就现金安全程序对员工进行指导
o Carry out debtor control
实施应收帐款控制
o Prepare reports
准备财务报告
o Supervise the cashiering system
对收银系统实施监管