扒餐厅主管 Service Leader - The MEAT

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
We are currently looking for a Service Leader– The MEAT to join our Food & Beverage team.
Summary:
- Interact and engage with restaurant guests and maintains high quality service standards
- Motivate team members and maintain a high level of team spirit (or team cohesiveness)
- Handle guest complaints effectively and professionally
- Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Requirements:
- Has a passion for Food & Beverage
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- A self-starter and a team player
- Enjoys being challenged
上海浦东嘉里大酒店是香格里拉酒店集团旗下首家嘉里品牌酒店，在此您将体验到别样的惊喜和生活的无穷乐趣。
酒店位于浦东核心腹地， 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。设备精良的健身场所，覆盖3层6,000平方米
上海浦东嘉里大酒店拥有574间客房及套房，超过8500平方米的会议室及宴会场地。酒店开设了总面积达6000平方米的健身俱乐部，提供丰富的健身及Spa护理项目，致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。而在圆满的一天结束之际，再没有比到酿酒坊品尝一杯酿酒大师手工制作的新鲜啤酒更好的选择了。
夜幕降临时分，无论您选择下榻于宽敞的客房和套房，抑或入住毗邻酒店的浦东嘉里城公寓，豪华舒适的享受从不分白昼与黑夜。
在浦东嘉里大酒店，您会很快意识到这里没有惯例，一切皆有可能。
工作概述
- 与餐厅客人互动并保持高质量的服务标准
- 激励团队成员，保持高度的团队精神(或团队凝聚力)
- 有效和专业地处理客人的投诉
- 始终如一地从同事、客人和老板的角度来提高满意度
- 与服务经理合作支持日常运营，协助完成月度预测、周计划、餐厅盈利能力评估等工作
岗位要求
- 对餐饮有热情
- 喜欢与客人互动
- 相信团队合作
- 能用流利的英语沟通
- 有豪华餐厅或五星级酒店工作经验者优先
- 积极主动，善于团队合作
- 喜欢挑战
If you are the right person, what are you waiting for？ Click the apply button now！