行政酒廊主管 Service Leader - The Club

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy. 
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
 
上海浦东嘉里大酒店是香格里拉酒店集团旗下首家嘉里品牌酒店，在此您将体验到别样的惊喜和生活的无穷乐趣。
酒店位于浦东核心腹地， 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。设备精良的健身场所，覆盖3层6,000平方米
上海浦东嘉里大酒店拥有574间客房及套房，超过8500平方米的会议室及宴会场地。酒店开设了总面积达6000平方米的健身俱乐部，提供丰富的健身及Spa护理项目，致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。而在圆满的一天结束之际，再没有比到酿酒坊品尝一杯酿酒大师手工制作的新鲜啤酒更好的选择了。
夜幕降临时分，无论您选择下榻于宽敞的客房和套房，抑或入住毗邻酒店的浦东嘉里城公寓，豪华舒适的享受从不分白昼与黑夜。
在浦东嘉里大酒店，您会很快意识到这里没有惯例，一切皆有可能。
 
We are currently looking for a Service Leader – The Club to join our Front Office team.
 
As a Service Leader – The Club, we rely on you to
 
· Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
· Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
· Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
· Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
· Provides coaching and counseling on standards and procedures for the Club lounge.
 
We are looking for someone who:
 
· Takes pride in being a hotelier
· Loves interacting with guests
· Communicates and writes with fluency in English (and local language)
· Enjoys working as part of a team
· Enjoys crafting best-fit solutions for guests 
 
宾客服务主管 – 行政酒廊，虚位以待
 
作为宾客服务主管 – 行政酒廊，我们希望您承担以下职责：
 
· 对行政酒廊客人提供优质服务，及时了解客人反馈，并在服务及酒店设备设施的调整提出建议，提高顾客满意度
· 及时高效地处理客人投诉
· 在授权范围内，快速正确地做出决定，使客人满意
· 激励团队成员，保持高度的团队精神(或团队凝聚力)
· 向团队成员提供培训及指导，使团队保持酒店服务标准 
 
候选人应具备以下能力：
 
· 为身为酒店人而自豪
· 喜欢与客人互动
· 流利的英语书写及沟通
· 相信团队合作
· 热衷为客人打造最适合的解决方案
 
If you are the right person, what are you waiting for? Click the apply button now!
 
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！